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I’m the Business Support Unit Manager for Africell SL with 8 years of experience in both Intelligent Network and Value Added Services. In this role I lead the company’s new technological projects, overseeing a team of four engineers and five technicians.

Experience

BSU Manager

Africell SL

Jan 2016 - Present

Sierra Leone, Africa

Currently BSU (Business Support Unit) manager, I am responsible for executing the entire business strategy. I am developing and executing the service plans, I am leading new projects to achieve Africell's revenue target.

Managing 3 units of 4 Engineers and 5 Technicians:

  1. Value Added Services unit, VAS (Mobile Application, traditional network services like USSD GW, RBT, SMS, IVR etc..., and VAS Software development & VAS support).
  2. Intelligent Network Unit for cha 2- Intelligent Network Unit for charging and policy Management, IN (complete prepaid technical chain for voice/SMS/DATA, new offers and plans, charging and rating of new services, policy and QoS control for DATA bearers, and postpaid/prepaid convergence).
  3. Business Support Unit, BSU (generating all kind of studies, big data analysis, trends, reports, reporting tools to support Business decisions).

IN VAS Head of Section

Africell SL

Jan 2014 - Dec 2015

Sierra Leone, Africa

Roles and Responsibilities

  • Operation & Maintenance of the IN Nodes (SDP, SCP, SMSC, CDN, VCNS).
  • Craft solutions for issues raised by subscribers day-to-day in live scenario.
  • Solve server related issues in co-ordination with the service provider supports including: HP, Convergys, VANS, Apliman, CodeSegment.
  • Handle trouble tickets raised by NOC on basis of their monitoring & resolve them.
  • Create Acceptance Testing for implementation of new services in the network.
  • Draft and generate various IN reports.
  • Analise reports and traffic figures.
  • Implement new services and IN changes.
  • Maintain availability at 100% through daily surveillance and preventive interventions.

IN VAS Engineer

Africell SL

May 2009 - Dec 2013

Sierra Leone, Africa

IN (Intelligent Network) billing platform and data warehouse:

  • Administration of the billing platfor.
  • Servers maintenance HP, DELL, SUN, Intel.
  • Ensure the fault-free operation and maximum service availability of IN via regular proactive maintenance tasks and close network monitoring.
  • Systems dimensioning, backup and troubleshooting
  • Create Acceptance Testing for implementation of new services in the network.
  • Participate in acceptance testing of new features and designs.
  • Participate in software & hardware upgrade or enhancement activities.
  • Manage and solve all prepaid customer problems.
  • Prepare and generate daily, weekly & monthly reports.
  • Prepaid Tariff Configuration.

Value added services (VAS) development:

  • Functional analysis, technical analysis and dimensioning for new services and promotions.
  • Development and implementation for VAS or promotion software and application.
  • Troubleshoot and configure all services related to prepaid charging.
  • Create, Implement & maintain Value Added Services in-time and effectively to fulfill the company’s requirements.
  • Create Reports and statistics related to new services to know their effects and revenue.

Skills

SQL
90%
MySQL
70%
Databases
75%
Data Analysis
85%
Intelligent Networks
80%
VAS
90%
Project Planning
95%
Integration
85%
Troubleshooting
80%
System Deployment
70%
VBScript
75%
XML
60%
Android Studio
70%
SOAP
65%
USSD
90%
SMS
90%
IVR
90%
Command line Inteface
50%
Object Orientated Programming
75%
Wordpress
80%
CSS
65%
HTML
60%
Java
40%
Kotlin
30%
Photoshop
70%
Lightroom
80%
SQL 90%
MySQL 70%
Databases 75%
Data Analysis 85%
VAS 90%
Project Planning 95%
Integration 85%
Troubleshooting 80%
System Deployment 70%
Intelligent Networks 80%
VBScript 75%
XML 60%
Android Studio 70%
SOAP 65%
USSD 90%
SMS 90%
IVR 90%
Command Line Interface 50%
Object Orientated Programming 75%
Wordpress 80%
CSS 65%
HTML 60%
Java 40%
Kotlin 30%
Photoshop 70%
Lightroom 80%

Recent Projects

Africell & Huawei

A successfull project implemented with the Huawei team

Agent Network Management Course

Finished a course on Mobile Money's Network Build-up Strategy


Latest Courses

Agent Network Management Course

I have participated lately in a course for "Agent Network Management" for Mobile Money which took place in Freetown - Sierra Leone.

This course enables participants to understand available options and consequences in agent network deployments, in order to successfully make critical decisions on rolling out scalable Digital Financial Services (DFS) deployments.

Main Sessions of this course

  • Network Build-up Strategy
  • -Key decisions in Roll–out and Scale of Agent Network
    -Deployment and Distribution Strategy
    -Expansion Strategy
    -Agent Management Hierarchies
  • Agent Selection & On-Boarding
  • -Scoping & pitching to agents
    -Key considerations in agent selection
    -Understanding different agent profiles
  • Agent Training, Monitoring & Support
  • -Key operational consideration in agent training and support
    -How to ensure effectiveness in agent training monitoring and support
    -Marketing support for the Agent network
    -Implications of proper training and support mechanisms for the organisation
  • Compensating the Agent Network
  • -Strategic agent compensation
    -Key consideration and decisions in agent compensation
    -Marketing support for the Agent network
    -Different agent compensation models – who to pay, how much and how
  • DFS Ecosystem & Constraints Framework
  • -The Constraints Framework
    -Understanding the Different Models of DFS deployments
    -Building an efficient DFS management system
  • Risk of Fraud in Agent Network Management
  • -Fraud in the DFS ecosystem
    -Enablers of and victims of fraud in the ecosystem
    -Impact of customer service/fraud on players in the ecosystem
    -Risk & fraud mitigation mechanisms
  • Liquidity Management
  • -Why is liquidity management important
    -Key considerations with liquidity management
    -Operational options for liquidity management